ViggleTips Help Page
Welcome To ViggleTips Help Page!
Update on March 28, 2014: There were many changes instituted on November 20, 2013, & subsequent, throughout the Viggle universe. We’ve edited some things on this page, and will continue to tweak in the near future to reflect the most correct information possible.
This page, while designed to help you, is not meant to replace or append Viggle’s FAQ. This page could change at any time. This page will also be edited as time progresses, to cover new and ongoing questions or concerns you express to us. Check back frequently for help. Have a suggestion about something that should be on this page? Let us know.
- One account per person. Viggle can see everything with accounts, obviously, and will find impostors with multiple accounts.
- You’re allowed 5 devices through the course of your Viggle history. You can only be logged into 1 at a time, but can use up to 5 over the course of time.
- Anyone in the household can have their own Viggle account (over the age of 13). This is not considered multiple accounts.
- You can connect 4 Viggle accounts to one DIRECTV account.
- You can be checked in 12 hours a day (see below for the time frame of a Viggle “day”).
- You’re allowed 6000 total points a day, including watch & bonus, among others (more below).
- You’re allowed 20 song check-ins a day. Buy a song through the app (iOS only) to earn another +1000 a few days later.
- Just so you know, points can lag, so if something doesn’t pop up right away, check a few hours later, or the next morning. If other points are due much later, Viggle will tweet that, and we will, too.
- Rewards Redemption
- iOS7 Microphone Issues
- Manual Check-Ins
- Most Points In Primetime
- Play Along
- Server Errors
- Streaks, Quests, & Commercials
- 10 Minutes
Here are the guidelines for what you can legally do.
Click any ad you wish. If you find it in the carousel, you can only watch it once for points. Repeatedly watching won’t garner duplicate points, and can possibly render you suspended for fraud.
If you find an ad in the white banner on a show page, watch it. Get the points. If it’s still there after the ad finishes, do not click it again. Most times that white banner will “refresh” itself after the ad finishes playing, meaning it’ll reload itself with another ad, possibly by the same sponsor, and/or with the same bonus points. You can watch it again, and be okay to do so.
Often times, when you get the pop up that says “You Earned +5”, you can see a new ad refresh behind it on the show page. Since a new ad or other point offer pops up, you can click it. If you’re unsure, back out of the show page, and go back into it. Even if you’re getting the same sponsored ad on every show page, you can click that legally and be fine.
Ads are random, and with that variable in place, you might get two ads for Northern or a game app twice in a row. You’re fine that way. It’s visually the same ad, but technically, it’s different because the app refreshed and put up something else, even if it’s the same sponsor.
In ViggleLive, the same “let it refresh” principle applies in a situation like ViggleLive. If the same sponsor, but a “new” ad pops up, between questions, you’re fine to click it. If you try to click the same ad over and over while waiting on a new question, then it could be considered fraud. So in short, question - ad - question - ad - question - ad, etc.
DirecTV And Viggle
You are allowed to connect up to FOUR Viggle accounts to your DirecTV account. This is perfect for households who Viggle together.
For new Viggle users, who are already DirecTV customers, or plan to switch to DirecTV within 30 days of creating a new Viggle account, you can link your accounts for a one-time 5,000 bonus. If you didn’t enter the promo code during your initial sign up, go to Profile > Settings > TV Provider > DIRECTV. Enter the promo code there. This can only be done once, and you have 30 days from sign up to do it.
If you are a Viggle customer longer than 30 days, you do not qualify for the +5000 bonus listed above.
The +5000 DirecTV bonus does not count toward your daily 6000 limit. This is confirmed from Viggle directly to us.
The +500,000 bonus applies when you are on the phone with DIRECTV. Make sure you tell them you’re a Viggle user, and want the +500,000 bonus for signing up.
If you need to, you can DVR most shows for a later check in. However, you must check-in by 8am ET the next morning to receive the attached bonus. Anytime after that, and you won’t get any bonus badge points attached, but you will get watch points up to a week after the original airing. If the show is part of a Streak, Quest or Trek (see sidebar for current contests), you need to check into those shows at the time of airing (this is a bit flexible with east coasters checking into the west coast airings, etc), not via DVR, to qualify for any resulting bonus.
Fandom is new to Viggle as of November 2013. Fandom levels are reached by being more and more active within the app itself. Play ViggleLive, engage ads, play MYGUY, set reminders for every show, set every show as your favorite (ie “fanning” or “becoming a fan”), and tweeting or sharing your check-ins on Facebook.. All of these things raise your Fandom level.
You can also help raise your Fandom level by following people, like those found via Facebook or your Contact list (address book). You can view people who follow you, and follow their followers. After a while it can snowball, and that’s good for Fandom levels raising. Every time you reach a new Fandom level, you receive a bonus reward. The amounts will vary per user, per level. It’s totally random, from +10 up to +150. The points for any particular level will be different for every user.
Invite your friends to join Viggle. It helps raise your Fandom level, and also can award you bonus referral points, if they use the referral link sent in the email invitation.
We’ve created the Twitter hashtag #VTFandom. Tweet a new message using that hashtag, asking for followers. Track the tag on Twitter to find others asking the same thing. Tweet them to trade email addresses. Add the email to your Contacts. In the app, go to Find Contacts under the Fandom area, and add them. You could also just follow them on Twitter, or trade Facebook 411. Whenever the Twitter and/or Facebook import is working, you can add people from there as well.
Fandom Reward levels are now active. Every five levels you hit, there’s a new catalog available. They mainly consist of the same products in the regular Products section, but at a much discounted price in points. After level 25, all products in the catalog will be available at a lower price. And frankly, if you’re into getting a nice BluRay or Keurig or whatever, that’s the place to aim for.
Reward Spotlight & Redemption
Reward Spotlight - lately, Viggle has taken to highlighting a gift card on the main Rewards tab in the app. There have been other time frames for this, but as of March 25, 2014, the new time frame is between 7pm-9pm ET. Check the app frequently until the Spotlight appears. Redeem as soon as you see it, because supplies are limited, and they disappear within mere minutes. You can refresh the Rewards page this way:
- Tap another part of the app, like What’s On, or Check-In, or Profile
- Then tap back to Rewards
- The Rewards tab will reload itself.
or this way, by simply tapping “Featured” again. It should reload the page (it does on Android, for us), and once the Spotlight is there, it’ll show up. You can do the same on the Gift Cards page, by tapping Gift Cards again.
If you just stay on the Rewards tab, without refreshing it manually, and you will miss the Spotlight. It will not refresh automatically.
During the time the Spotlight is posted, there are often other gift cards under the regular Gift Card tier in Rewards. Point values for regular Gift Cards have done up recently, so you’ve been warned about possible sticker shock.
Gift cards will continue to vary in denomination (from $5 - $25), and will continue to be in limited supply on a daily basis. Consider it like Black Friday when that Spotlight shows up. To the fastest go the spoils.
Reward redemption … is relatively easy. When you have enough points accumulated to redeem a reward, go to the Rewards section of the app, choose your reward, and click Redeem. Vigglers may redeem one brand of gift card per day. You can redeem multiple brands per day. (Example: 1 Best Buy, 1 Lowes, 1 Starbucks in a day, but not 2 Best Buy in one day.)
The first time you ever redeem something in the Rewards catalog, you will be prompted for your personal information - name, address, phone, etc. It’s a formality. Enter it once, and then you can proceed. (Despite the app saying a reward will be mailed to you, it won’t. You’ll be able to instantly redeem your reward.) Once you’ve completed your redemption, almost immediately, you will get an email from Viggle.
Here’s what to do next (this applies mainly to most gift cards).
- Open email Find the special PIN/code in email (5 or 6 letters/numbers)
- Highlight & copy the PIN/code
- Click the link in the email Paste the PIN/code when prompted.
- Click OK
- Your gift card is now in front of you
- Print it
Make sure your printer has enough ink to print a crisp & clear gift card. It will print on the whole 8x11 sheet of paper. Guard your print out, if you’re accumulating more than one, and treat it like cash. It is your gift card that you will use in-store (or online) to make your purchase. Most retailers accept more than one gift card at a time. We’ve used up to 13 at Best Buy. We called Barnes & Noble once to ask, and they had a limit, but it’s a store-to-store basis, so if you have issues, find the store manager, & let them know what’s up.
Some retailers will let you compile many gift cards onto one card. Best Buy will do this. Other retailers might do the same. Ask a manager in store, or call the retailers customer service phone number and ask if they can compile multiple cards for you. Carrying one card in your wallet or purse has to be easier. If you lose your gift card print out, you can reprint it.
Gift cards do not expire, or diminish in value, unless otherwise stated on the card, and/or on the retailer’s site.
iOS 7 Microphone Issues
At times, especially after an update to the Viggle app, some Viggler’s might not being able to get Viggle to recognizes shows via audio. The issue is most likely your microphone being disabled.
Here’s how to quickly fix that. Go to
- Viggle ON
If you have any others beyond that, email Viggle support.
You can still do manual check-ins. Sporting events and shows one hour or less are eligible for manual check-ins*. However, there are some new restrictions on manual check-ins.
If you check into a bonus show manually, you will not get bonus points. There is no way around this. You need to check in by audio verification in order to get bonus points on any show.
Manual check-ins will not count for any Streak or Quest type show. You must check in by audio verification to have your check-in count for a Quest or Streak.
Here’s how to do a manual check-in:
- Mute your television
- Go through the regular check-in process for audio
- "Hmmm, is there a lot of background noise…"
- Click “Try Again”
- Repeat steps 2-4, until you get a manual prompt.
After 3 attempts, you’ll get a blank prompt to type in. Click in the window, and type the name of the show, the channel number, or the network. You’re better off typing the name of the program itself. When you see your program appear, tap it, then confirm your check-in.
Some shows that run 61 or 62 minutes can still be checked into manually.
The Most Points In Primetime
With the new Bonus Badge structure, and the new Viggle day, check-ins go a bit differently. If all shows in a one hour period are 2X, then there are a maximum of 120 points available for that hour. You only need to check into one show for the whole hour to get the most points possible. If an hour has different bonus badge offers, choose the highest one for that hour. The exception to these would be if there’s a Quest or Streak check-in during that hour, and then you’d need to check into that program for a few minutes, then move onto the higher Bonus Badge show.
Since the Viggle day is now 3am - 2:59am ET, most east coast folks (and other time zones) can Viggle later. Remember, that at 11pm, it’s 8pm on the west coast, so go back through the schedule, one hour at a time, and check into those shows via DVR, or other audio resources. You can get 3 more hours of Viggling in at 11pm, 12am, & 1am, if you’re up. That is 8pm, 9pm, and 10pm, on the west coast. You can even recoup another show at 2am if you wish. The new time schedule really works better for everyone, once you lay out how you want to check in throughout the evening.
With the update released on December 3, Viggle now includes Music, which allows you to Viggle a song, similar to Shazam or Soundhound. It doesn’t check you in, or out, of any show you’re watching or not watching. It works like a commercial check-in, and simply acknowledges you’re listening to a song, and you get +25 per song.
Some things to remember: You can match up to 20 songs per day (that’s an easy 500 points!) If you try to match more than that, you’ll get a verification, but you will not get +25 until the next day starts again. You can only match a song once. If you try to rematch it later, you won’t get the points for it. The +15 points per song you get for it are added to your regular overall total. They are bonus points, and count toward your daily 6000 limit.
Matched songs stay in your Music History in the app, and are linked for purchase to the iTunes store in iOS. You can earn +1000 per purchase. This is not currently available for Android (yet?). The +1000 can take up to 14 business days to appear in your Points History. Remember, an album purchase counts as 1 purchase, so if you want more, and would end up paying the same price, buy each song separately in order to get the +1000 per individual song. The +1000 does not count toward your daily 6000 total.
If Viggle offers a play along with ViggleLive or MyGuy for a sport game, get into it. You don’t have to know much about football or basketball on MyGuy. Watch the Leaderboard and see who people are choosing, once you enter the room. Sometimes you can just choose a team’s defense in general. If it’s basketball, check the Leaderboard to see who the popular player is, and go with that. You don’t need to stay checked into the actual game for MyGuy to play. However, your player will reset after each quarter of the game.
Hop into our Chat Room, as other Vigglers are in there and sharing answers with each other for different ViggleLives as they are happening.
Check out our ViggleLive page for the answers to a lot of regularly rotated ViggleLive movies.
There are two types of points you can earn. Watch points, and bonus points. You are allowed to earn 6000 overall points in one day. A Viggle day is as follows:
- 3am - 2:59am Eastern
- 2am - 1:59am Central
- 1am - 12:59am Mountain
- 12am - 11:59pm Pacific
The time shift happened in mid-December 2013. You are allowed to be checked in 12 hours in one Viggle day. 12 hours = 720 watch points, which is part of the 6000. That leaves you another 5,280 in bonus points to gain throughout your Viggle day. You can use your 12 hours throughout the day however you wish, whether in one 12-hour block, or periodically through the day. You can get bonus points whenever you wish, even if you’re maxed out on the 12 hours. It breaks down like this:
720 - watch points (this is the basic 1-point-per-minute; totaling 12 full hours)
+ 5,280 - bonus points (this is what’s listed below, all other bonuses)
= 6000 total
Once you reach your 12 hour limit, you will stop receiving watch and bonus badge points on shows until the start of the next day, depending on your time zone. If you’re under the 6000 limit, you can continue to earn other bonus points (noted below). Once you reach your 6000 limit, you will stop earning points until 12am PT the next day.
The follow is a list of points that DO count toward your 6000 limit:
- Watch Points (1 point per minute); totaling 720
- Bonus Badge Points (2X, 3X, 4X, etc.)
- ViggleLive (check our daily schedule for + or # for ViggleLive opportunities)
- MyGuy (MyGuy is only for football and basketball)
- Ad engagements (the +5, +50, +75 ads in the carousel aka What’s On, or via any show page; see how ads work here)
- DirecTV only bonus check-ins (5X, 8X, 10X, etc)
- Commercial check-in bonuses (eg: McDonald’s Monopoly; Clorox, Lexus, etc.)
- Viggle MUSIC, up to 20 songs a day @ +25/song; totaling +500
- Bonuses from a Streak, Trek, or Quest (unless otherwise noted by Viggle, and echoed by us)
There are three types of points that do not count toward your 6,000 daily allowance ++.
- Offer Wall - any point reward from the Offer Wall does not count toward your daily 6000.
- Customer Service Adjustments - if Viggle makes some sort of adjustment to your account, whether for missing check-in points, missing bonus, etc, those noted as “Customer Service Adjustment” in your Points History do not count toward your daily 6000.
- Registration Bonus For DirecTV - There is a 5,000 bonus for new Viggle accounts. Within 30 days of signing up for the first time with Viggle, connect your DirecTV account, and receive a one-time 5,000 bonus. This is a Viggle offer, not a DirecTV offer. Existing Viggle users, that have an account older than 30 days, who happen to switch over to DirecTV are not eligible for the bonus. New Viggle customers: enter “DIRECTV” when prompted to receive the 5,000 bonus.
++ - there are times a bonus might be larger, like 10000, etc. Most times those will be issued as other than bonus, and will not count against your 6000 limit. We’ll note that the best we can when it’s applicable.
Some of you have experienced a server issue, then when you try to check in to a show again, you realize you were already checked in, and thereby forfeited your bonus. Here are some guidelines to make sure you are checked into a show.
First, always be sure you have the latest version of the app, installed from scratch, not “updated” from your app store. Uninstall your app, reboot device, and install it “fresh” every time there’s an update in the store. It just makes it easier.
Here’s the break down of what to do if you get a server error.
- When you tap to Confirm Check-In, and get the server error pop up, wait a minute. (You can click OK to get rid of the server error.) Really, just wait. We know 60 seconds seems like an eternity, but wait.
- Confirm window will eventually go away, if you tapped it correctly the first time.
- If, after about 60 seconds, you aren’t sure if you got checked in, Force Close the app.*
- Wait a minute (yes, a whole minute).
- Reopen app.
- Go to Profile > My Shows.
The program should be listed as your most recent show.
If it’s not, click elsewhere in the app, like What’s On, or Rewards (this sort of forces the app to start loading data again).
Go back to Profile > My Shows. You should be checked in, if you were successful.
If so, double check the title of the episode, if applicable, to be sure you’re in the correct episode.
If the show isn’t listed in My Shows, after all that, then you’re not checked in. Try again. Note: You can go through the above steps again, just to be sure there’s not a huge lag on Viggle’s end. Double checking, and missing a few points is better than forfeiting the whole program.
Remember that once you check into another show (even if it’s the same show again), you’re officially done with the initial bonus attached. Double tapping that Confirm can do this to you (as many of you have noted), and Viggle will not adjust for user error. Also, checking back into the same show won’t keep your bonus going. Just as with the old system, once you’re out of the show, the bonus is over, and posted to your account.
So take your time, and let the system catch up to the app. The app is data heavy, so a little patience can go a long way.
How to force close
- Application Manager
- Force Close
- Tap home button
- Reopen app
- Double tap the home button
- Swipe left or right to find Viggle app
- Tap and drag the app up to close it
- Tap home button again to return to main screen
- Reopen app
Streaks, Quests, & Commercials
Streaks and Quests: There are often Streaks and Quests, which are another way to earn big points from Viggle. The difference between the two are:
- Streak: A user goes through layers of shows on a weekly basis, as in the first five weeks of a show’s new season, which means the first five weeks of shows.
- Quest: It’s more of a treasure hunt, where you have to seek out particular episodes of particular shows (or movies) in order to gain a reward.
We note any current Streaks or Quests on our Daily Bonus Show entries, as well as the sidebar of the blog itself, including dates, requirements, available bonus, plus bonus due date. Closely follow the guidelines for any Streak or Quest in order to stay qualified for it.
Important: Per Viggle, you need to check into the live airing of a Streak or Quest show in order to qualify for it. You have to check in when it airs in your time zone (ie: no DVR’d check-ins, no later airings). If you check into a Streak or Quest show via DVR or a later airing, you may not qualify for the attached bonus, and Viggle will not give you a concession on that mistake.
Commercial Bonus: Sometimes Viggle notes a commercial (or a set of commercials) that give a bonus for a check-in. Check into a commercial is a one-time bonus. It will not check into a show, or out of any show you’re currently checked into. It’s an instant confirm & bonus, the way Viggle MUSIC works. You get the bonus one-time for the duration of the offer.
The 10 Minute rule is no longer valid. That means you don’t have to be checked into a show for a minimum amount of time to get a bonus, or to qualify for a Streak or Quest.
As long as you stay checked into a Bonus Badge show keeps you earning that X amount of extra bonus points.